At Arshs Fine Rugs we strive for customer satisfaction, our major goal is to keep the shipping, return and exchange process simple and easy. Our customer service professionals are always available for any questions or concerns. Below are FAQ’S
- How to return your Item?
A: In any chance you do not like your rug(s) you have 14 days from the day of delivery to return the rug(s). The rug(s) must be in “New”, “Showroom condition”, “undamaged” condition. To process your return, please email us at email@example.com. Please include the order number and the item number of rug(s) you would like to return. Once we receive your request someone from customer service will contact you within 2 business days with RMA#. We want to make our rug(s) a part of your home; so your satisfaction is our priority.
NO RETURNS WILL BE ACCEPTED WITHOUT RMA # (RETURN MERCHANDISE AUTHORIZATION).
NO RETURNS WILL BE ACCEPTED AFTER THE 14 DAY TRIAL PERIOD.
Q: Can I exchange?
A: Here at Arshs Fine Rugs we understand the important and process of buying a handmade rug(s). To exchange a rug(s) simply email us at firstname.lastname@example.org within 14 days of receiving the rug(s) and one of our highly trained customer service representatives will make the process smooth as possible. Once your request has been submitted give us 2 business days to get back to you with the RMA#.
Q: What are the shipping costs for returning an order?
A: For returns email us at email@example.com with the subject line returns, order number and the item number of rug(s). Once your request is reviewed, our customer service will email you within 2 days along with the instructions. Please NOTE: Unless the rug(s) arrived damaged, you are responsible for the return shipping cost. Customers pay freight for returns. Shipping cost will vary depending on product size and weight; a prepaid label will be issued at the customer’s request.
- Received a damaged Item?
A: If you receive a rug(s) that was damaged during shipment process; please email us at firstname.lastname@example.org or contact our Customer Service team within 24 hours of delivery. Please include your order number and item number for us to assist you accurately. We will make every reasonable effort to exchange the item or credit your purchase in a timely manner.
Q: How are orders shipped and where do you ship?
A: We ship to all 50 states. All orders are shipped either by FedEx Ground, UPS or other selected carriers, depending on size and weight of shipment.
Q: Is it possible to get expedited shipping?
A: Typically expedited shipping is available at an additional shipping cost. Please contact our Customer Care Center and speak to one of our Customer Service professionals to see if expedited shipping is available to your address as well as expedited shipping cost.
Q: Can you ship to PO Boxes or Military APO/FPO addresses?
A: We do not ship to PO Boxes or Military APO/FPO addresses due to the size of the rug(s). We can arrange a pickup at a FEDEX or UPS location. Please contact our customer service for further details at email@example.com.
Q: Do we ship internationally?
A: We cannot ship outside the United States or Canada, nor to the US territories including Guam, Puerto Rico and the US Virgin Islands. If you have any further questions, please contact our customer service department at firstname.lastname@example.org.
Q: Why if my delivery address changes from the time I placed the order, and it is delivered?
A: Please contact our Customer Care service and we will strive to update the address with minimum delay in shipping and no additional cost.
- Is sales tax charged on shipping and handling fees?
A: Sales taxes are applicable to all orders shipped to the state of New Jersey. Sales tax will be added to the subtotal, shipping, and/or handling.
Q: How long does it take to receive an order that was placed?
A: A typical order takes approximately 5-7 Business days after placing order and receiving conformation receipt. Orders are typically processed within 24-48 hours and shipped ground service. Once the order has shipped you will receive a tracking number and you will be able to track delivery status on-line.
Q: How can I track my order?
A: Once an order has shipped out, we will send you an email with the tracking number and you will be able to track the delivery status on-line.
Q: Is someone required to sign for my delivery?
A: A signature is typically not required for delivery when we ship your package. However, some delivery companies and/or drivers may require a signature, which is at their discretion.
- Shipping of damaged Items?
A: If you receive a rug(s) that was damaged during shipment, please email us at email@example.com or contact our Customer Service team within 24 hours of delivery at (201)552-2733. Please have your order number, item number and tracking number from your original confirmation e-mail. We will make every reasonable effort to exchange the item or credit your purchase in a timely manner.
Q: Refunds and Exchange credit card policy?
A: If you ordered by credit card, we will credit your account for the return amount within 14 business days, which will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return.
Q: Clearance Items
A: All Clearance merchandise is limited to stock on hand and priced according to quality. All merchandise sold as-is; all sales are final. All discounts are calculated from original retail store prices or current retail store prices, whichever is higher. Clearance merchandise pricing cannot be combined with any other discounts, other promotional coupons or other offers. For further questions or concerns please contact us at firstname.lastname@example.org
Q: Rug Pad?
A: Rug Pads that have been open may not be returned. At Arshs Fine Rugs satisfaction is our ultimate goal, we customize our rug pads to fit our customer requirement. Therefore, we do not accept returns on rug pads due to the special rug size requirement.